Corporate finance adviser to Webhelp in the acquisition of Contact2Value

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Fortaleza Capital acted as exclusive corporate finance advisor to Xtrasource, a Webhelp company, in the acquisition of Contact2Value.

About Xtrasource and Contact2Value: Xtrasource, a subsidiary of Webhelp, is a leading provider of multilingual technical support and customer services to the consumer electronics and connectivity industry. Headquartered in Enschede (The Netherlands), Xtrasource manages customer contact processes for clients across Europe, supporting 20+ languages from its language hubs in The Netherlands and France. Services are provided through a range of tailored solutions, including CRM support, logistics support, bespoke software and multi-channel customer communication.

Xtrasource acquired the activities – including c. 50 employees and management – of Contact2Value. Based in Hilversum (The Netherlands), Contact2Value specialises in outbound and inbound retention campaigns. The name of the company will disappear and the location in Hilversum will become a full-fledged Xtrasource location. Through this acquisition, Xtrasource adds significant new skills to its service package, and is even better positioned to serve both local and international customers. Thomas Blankvoort, General Manager of Webhelp in The Netherlands, said:“This has been a phenomenal 12 months for Webhelp. We received a huge boost in February with the announcement that international investment firm KKR was to become our major shareholder. With their support and belief in us, we have been able to make this new acquisition, which will greatly strengthen our position in the Dutch market.”

About Webhelp: Webhelp is a global business process outsourcer (BPO), specialising in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels. From 26 countries with a 35,000-strong team, Webhelp focuses on engineering performance improvements and delivering a real and lasting transformation in its clients’ operating models to generate financial advantage. Webhelp partners with some of the world’s most progressive brands including KPN, Vodafone, Michael Kors and Valentino. Headquartered in Paris, France, the company has grown its revenues by more than 250% in the last 4 years. Webhelp is owned by its management and KKR.

About Fortaleza Capital: Fortaleza Capital is an independent corporate finance advisory firm focused on three sectors: Services, Media & Technology; Packaging & Paper/Board; and Recycling, Waste Management & Energy. In these sectors, we have built a solid track record and have developed an intricate and ever-growing network of senior executives and industry experts, allowing us to realise added value for our clients.

We have a thorough knowledge of selected segments within the Services, Media & Technology sector, obtained from acting as corporate finance advisor to a broad number of companies in these subsectors, including: customer contact centres, e-commerce marketing & sales, online store management and payment services. Our strong grasp of the dynamics and trends within these various segments, allows us to assess business models accurately and timely.

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